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Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to anyone else for marketing purposes, although we may hold your data so that your details and/or your order can be processed, account maintained and feedback gathered.

We operate a policy, which gives users the opportunity to opt in to receiving monthly newsletters. If you would like to be removed from our mailing list please send an email with the title Unsubscribe in the subject box to,

The type of information we will collect about you includes:

  1. your name
  2. address
  3. phone number
  4. e-mail address
  5. credit/debit card details

    We will never collect sensitive information about you without your explicit consent. We will not store your credit/debit card details nor will we share your customer details with any 3rd parties.

    The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us at If you find any inaccuracies we will delete or correct it promptly. 

    The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

    Our site contains links to other websites. Electric Keys are not responsible for the privacy policies and practices of these sites.

    If you have any questions/comments about privacy, you should email us at


    Log Files

    We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

    CookiesCookies are widely used to make web sites work better as well as to provide information to the owners of the site, helping to deliver a personalised experience.


    How does Electric Keys use Cookies?

    Electric Keys uses cookies to provide a richer experience for customers. This does not involve the collection of personally identifiable information. When we do collect personally identifiable information, for example when a customer is placing an order, we are upfront about this and make it clear what we intend to do with it.

    Most browsers allow some control of cookies via browser settings. To find out more, including what cookies have been set and how to manage and delete them, visit: website is not under the control of Electric Keys and therefore we cannot be responsible for the content.

    For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

    Electric Keys uses the following types of cookies:-

    1. Session Cookies – Electric Keys uses this cookie to record what products you have put in your shopping basket, without this cookie orders cannot be placed at Electric Keys.

    2. Device Cookies – Electric Keys uses these cookies to find out which device you are using to browse our site and send you to the most appropriate web pages for the device you are using.

    3. Analytics Cookies – Electric Keys uses Google Analytics to track how many visitors it has received and where they have come from in order to check the effectiveness of advertising. This saves money from being spent on advertising that does not reach people interested in Electric Key’s products. Electric Keys can then pass those savings back to our customers in the form of lower prices.

    4. Adwords Cookies – Electric Keys use Google Adwords for the display of banner advertising on the Internet. To ensure correct operation of this advertising, Google Adwords may place anonymous cookies on the browsers of visitors to the website and may send their own cookies to the visitors cookie file. An option to opt out of these cookies is made by visiting Google’s Ads Settings. Alternatively this can be done by visiting the Network Advertising Initiative opt out page.

    5. Navigation Optimisation Cookies - The optimisation cookie is used to help us make the site as easy to use as possible. If a lot of people are struggling to use a certain section of the web site then we use this information to improve the web site and make it easier to use for our customers. We also occasionally use this information to contact customers who are having difficulty ordering and provide more assistance.

    6. Paypal and Stripe Cookies – Electric Keys uses Paypal and Stripe to process order payments. Without these cookies payment processing would not be possible.

    No personally identifiable information is ever shared.


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