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Privacy Policy


This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Your data and privacy are important and we will handle them securely, fairly and legally at all times. Electric Keys complies fully with the General Data Protection Regulation (GDPR). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.


How do we collect information from you?

We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly, such as when you make a purchase or when you register to receive our email newsletters. We get some of it by recording how you interact with our website by, for example, using technologies like cookies.


What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number, IP address and information regarding what pages you accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.


How is your information used?

We may use your information to:

  1. Process orders that you have submitted
  2. To carry out our obligations arising from any contracts entered into by you and us
  3. Dealing with entries into a competition
  4. Seek your views or comments on the services and products we provide
  5. Notify you of changes to our services
  6. Send you communications which you have requested and that may be of interest to you. These may include information about offers, events, new additions to our range, activities, promotions of our associated companies goods and services


    We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you (for example the guarantees we offer on our products). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


    Who do we share you personal data with?

    Third Party Service Providers working on our behalf such as postal and courier firms. We may pass your information to our trusted third party service providers for the purpose of delivering the products you have ordered from us.

    However, when we use third party service providers;

    1. We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to use your data for an exact purpose whilst keeping your information protected and secure at all times.
    2. We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.


      We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


      Your marketing choices

      You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and events, then you can select your choice by leaving blank the relevant box at the checkout.

      We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email at:


      How you can access and update your information

      The accuracy of your information is important to us. If you would like to change your details at any point, please log into your account and update the relevant area.

      You have the right to ask us to delete all information held on you by To request this, please email

      Please note - if you need to redeem a guarantee or request a refund after making this request, you must be able to provide your order number and details or the product(s) purchased.


      Security precautions in place to protect the loss, misuse or alteration of your information

      When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption software on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or in the address bar on Google Chrome.

      Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


      Log Files

      We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

      Cookies are widely used to make web sites work better as well as to provide information to the owners of the site, helping to deliver a personalised experience.


      How does Electric Keys use Cookies?

      Electric Keys uses cookies to provide a richer experience for customers. This does not involve the collection of personally identifiable information. When we do collect personally identifiable information, for example when a customer is placing an order, we are upfront about this and make it clear what we intend to do with it.

      Most browsers allow some control of cookies via browser settings. To find out more, including what cookies have been set and how to manage and delete them, visit: website is not under the control of Electric Keys and therefore we cannot be responsible for the content.

      For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

      Electric Keys uses the following types of cookies:-

      1. Session Cookies – Electric Keys uses this cookie to record what products you have put in your shopping basket, without this cookie orders cannot be placed at Electric Keys.

      2. Device Cookies – Electric Keys uses these cookies to find out which device you are using to browse our site and send you to the most appropriate web pages for the device you are using.

      3. Analytics Cookies – Electric Keys uses Google Analytics to track how many visitors it has received and where they have come from in order to check the effectiveness of advertising. This saves money from being spent on advertising that does not reach people interested in Electric Key’s products. Electric Keys can then pass those savings back to our customers in the form of lower prices.

      4. Adwords Cookies – Electric Keys use Google Adwords for the display of banner advertising on the Internet. To ensure correct operation of this advertising, Google Adwords may place anonymous cookies on the browsers of visitors to the website and may send their own cookies to the visitors cookie file. An option to opt out of these cookies is made by visiting Google’s Ads Settings. Alternatively this can be done by visiting the Network Advertising Initiative opt out page.

      5. Navigation Optimisation Cookies - The optimisation cookie is used to help us make the site as easy to use as possible. If a lot of people are struggling to use a certain section of the web site then we use this information to improve the web site and make it easier to use for our customers. We also occasionally use this information to contact customers who are having difficulty ordering and provide more assistance.

      6. Paypal and Stripe Cookies – Electric Keys uses Paypal and Stripe to process order payments. Without these cookies payment processing would not be possible.

      No personally identifiable information is ever shared.


      Links to other websites

      Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

      In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


      16 or Under

      We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.


      Transferring your information outside of Europe

      As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

      If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.


      The California Consumer Privacy Act (CCPA)

      To read the policy and opt out, click here.


      Review of this Policy

      We keep this Policy under regular review. This Policy was last updated on 27th August 2021